Returns & Exchanges
How do I return a product?
Please send an e-mail to1109lxw@gmail.com with your order number, reason and indicate if it is a return, exchange or store credit. We will reply with return instructions. Please note:Customized products cannot be returned
What is the Zeus Wigs return policy?
Zeus Wigs will gladly accept returns of unopened and unaltered hot tools and hairpieces within 30 days of shipment, but please note that certain exceptions apply.
When will my return or exchange be processed?
Returns/exchanges will be processed within 3 business days of receipt and inspection of the returned item. When we receive the returned item, we will inspect it (up to 3 business days …
Can I return an opened item?
Due to several laws governing the return of hair, a VOID seal/seatbelt is placed on our packaging for sanitary reasons. If you want to return hair or hot tools, you can first contact customer service
What should I do if I receive the wrong product?
If you have received the wrong item, Please allow up to 3 business days for the delivery of your order Please contact us to send to1109lxw@gmail.comContact Us will make sure we get you the correct item as soon as possible! Please note that this only applies to receiving the wrong item!
When will my return or exchange be processed?
Returns/exchanges will be processed within 3 business days of receipt and inspection of the returned item. Returns will be inspected when we receive them (up to 3 business days)
What should I do if my hot tool stops working?
Warranty, is Zeus Wigs stands by the quality of our hot tools and offers a 1 year manufacturer’s warranty against defects. Please provide proof of the problem. The product will be replaced free of charge
Should I pay a restocking fee? How much is the restocking fee?
Return postage costs depend on the delivery provider you choose. You can consult your local post office for detailed costs.
We offer free returns if the product has any quality issues, in which case the return receipt should be kept securely as proof of reimbursement.
If the return is purely due to inappropriate color or style, or other reasons not related to product quality, the return postage will be borne by the customer.
Orders & Shipping
I placed my order a couple days ago, why hasn't it shipped yet?
Zeus has a processing time of 3-5 business days. Sometimes we ship faster, but it totally depends on our order volume! During sales, processing time increases to 5-7 or 7-10 business days. If you have a deadline, Please contact us by email们:1109lxw@gmail.com我We are happy to work with you! ensures that you receive your purchases in a timely manner. Please note that we are unable to accommodate expedited requests during sales. If you place a pre-order, your entire order will not ship until your order is fully completed! The Frequently Asked Questions category about pre-order orders and restocking will have more detailed information, as well as our Pre-Order Policy page!
I live outside the US! Does my order qualify for free shipping?
Unfortunately, we can only offer free shipping on domestic orders at this time. Apologies!
What lf mypackage is lost,stolen,or damaged?
A: Shipping insurance is included on Priority and Express USPS domestic and international packages, as well as all UPS packages. Shipping insurance is not included on USPS First Class domestic or international. Please be aware that we cannot offer replacements on parcels shipped via this method.
If your tracking number states that your package is delivered but you have not received anything, please be sure to check your mail area (mailbox, lobby, front desk, etc), as well as with neighboring residences. If your tracking number says delivered and still nothing has turned up after 48 hours, please contact us at 1109lxw@gmail.com and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes 2-4 weeks before a refund or replacement can be provided.
Can I return an opened item?
Due to several laws governing the return of hair, a VOID seal/seatbelt is placed on our packaging for sanitary reasons. If you want to return hair or hot tools, you can first contact customer service
Do you have a storefront? Can I pick up my order locally?
Yes but the storefront is closed right now. We will let you know when it opens again!
I think my wig is defective. What do I do?
A: Please email us at orders!1109lxw@gmail.com We try to quality check everything, but mistakes may slip past us. Provide your order number, let us know the issue, and send photos. Defects are a case by case basis, but we are happy to assist you in any way we can!
Can I return an item I purchased that has been discontinued?
A: All sales are final on clearance and discontinued items. We apologize for the inconvenience.
Tutorials & Styling
How do I wash my wig?
To wash your wig, mix a gentle shampoo with cool-to-lukewarm water. Avoid hot water, as this will relax curly wigs. There is no need to lather; gently swish the wig around, then rinse and pat with a towel. Hang or lay out to dry. We offer wig shampoo on our site here!
The top of my wig has crimped fiber. What is this?
Wigs without skin tops may have crimped fiber. This is intentional and helps with styling or adding volume to your wig. Examples of crimped tops are Inigo, Jaguar, Jareth, Jareth Long, Caine, Kyle, Le Tigre, and Vegas.
Are your wigs heat-resistant?
A: Shipping insurance is included on Priority and Express USPS domestic and international packages, as well as all UPS packages. Shipping insurance is not included on USPS First Class domestic or international. Please be aware that we cannot offer replacements on parcels shipped via this method.
Yes! Our CLASSIC fiber is heat-resistant up to 420°F / 215°C, and SILKY to 350°F / 175°C. We suggest using styling tools in the 250-300°F /120-150°C range to extend the lifespan of your wig.
Help! How do I untangle my wig?
To untangle, use a wide tooth comb or your fingers, gently and gradually working your way from bottom to top. Do not pull as this will stretch the fibers and can cause breakage and frizzing! Persistent knots can be carefully trimmed out of the hair using a pair of small scissors or shears. For curly wigs, work on one ringlet at a time, wrapping the strand around your fingers to restore the curl. A soak in a mixture of water and fabric softener followed by a thorough rinse can help to make the fibers even softer. We offer wonderful detangler sprays on our site here!
What types of styling products can I use on my wig? Are there any styling items I should steer clear from to avoid damaging my wig?
Products intended for styling hair shouldn’t damage the wig fibers, but please be aware of harsh chemicals that can damage the wig cap’s material such as bleaching agents. If you are wearing the wig while swimming in saltwater or a pool, it should be fine as long as you wash the wig afterwards. Check out our Wig Care Products!